Monday, February 7, 2011

Sucker punched by Renaissance Hotels

Last week Renaissance Hotels announced on Twitter (handle, @RenHotels) they are offering a deal "Stay 2 Nights, Get Your 3rd Night Free" from February 10 - March 27, 2011. I was so excited because my partner and I are leaving to stay at a Renaissance property in San Juan, PR starting February 10th, and it never seems like I can leverage these last minute travel deals which regularly clog my inbox.

However, when I called I was told that the property we were staying at would not be offering the deal. I went from being psyched that we could save some money during our 5-night stay to disappointed and frustrated. It makes me wish I had not seen the offer. After getting off the phone today I blasted out a tweet crying foul, but I don't know if it will help or provide any satisfaction. Should I hear back from the Renaissance Properties, I'll be sure to update you.

10 comments:

Wonder Man said...

If others follow suit, it could

Mazon said...

I would think the people in customer service would want to rectify this for you.

R.J. said...

I read the fine print. The first line under terms and conditions says "Offer valid at participating Renaissance® Hotels in the United States and Canada."

Puerto Rico isn't a state so...

truthspew said...

The issue is that none of the hotels are actually OWNED by the party whose NAME is on the hotel.

I know Westin, Hyatt and Hilton are all like that. So it doesn't surprise me about Renaissance.

The local hotels are owned by realty groups all over the country.

and then there was METAL said...

lmao

-Metalcore

Mass Hole Mommy said...

I've actually had some good luck calling people out over Twitter, so I hope you get something out of it!

Anonymous said...

So what happened? Have they even acknowledged you?

clevermarketer said...

Not sure if you'll have any luck with them. They are a huge corporation and probably only care about their corporate clients. Regular guys like you and me don't matter to them.

xojmo said...

Unfortunately I have to agree with R.J. There is always fine print.

And when I said "unfortunately" it's not because I had to agree with R.J. as in "Oh Jeez, that R.J. guy is usually moot, but here I am agreeing with him." I don't even know he/she!

Unfortunately as in...it sucks but they did say not all hotels are included. I was going to add something about The Man keeping us down but then that could get confusing because, well you know, we love men! High five!!

irslan said...

This hotel is a short distance from manchester City Centre where you will find many great stores. You will also be close to the night life so shop all day and play all night!
hotels manchester