Last week Renaissance Hotels announced on Twitter (handle, @RenHotels) they are offering a deal "Stay 2 Nights, Get Your 3rd Night Free" from February 10 - March 27, 2011. I was so excited because my partner and I are leaving to stay at a Renaissance property in San Juan, PR starting February 10th, and it never seems like I can leverage these last minute travel deals which regularly clog my inbox. However, when I called I was told that the property we were staying at would not be offering the deal. I went from being psyched that we could save some money during our 5-night stay to disappointed and frustrated. It makes me wish I had not seen the offer. After getting off the phone today I blasted out a tweet crying foul, but I don't know if it will help or provide any satisfaction. Should I hear back from the Renaissance Properties, I'll be sure to update you.
10 comments:
If others follow suit, it could
I would think the people in customer service would want to rectify this for you.
I read the fine print. The first line under terms and conditions says "Offer valid at participating Renaissance® Hotels in the United States and Canada."
Puerto Rico isn't a state so...
The issue is that none of the hotels are actually OWNED by the party whose NAME is on the hotel.
I know Westin, Hyatt and Hilton are all like that. So it doesn't surprise me about Renaissance.
The local hotels are owned by realty groups all over the country.
lmao
-Metalcore
I've actually had some good luck calling people out over Twitter, so I hope you get something out of it!
So what happened? Have they even acknowledged you?
Not sure if you'll have any luck with them. They are a huge corporation and probably only care about their corporate clients. Regular guys like you and me don't matter to them.
Unfortunately I have to agree with R.J. There is always fine print.
And when I said "unfortunately" it's not because I had to agree with R.J. as in "Oh Jeez, that R.J. guy is usually moot, but here I am agreeing with him." I don't even know he/she!
Unfortunately as in...it sucks but they did say not all hotels are included. I was going to add something about The Man keeping us down but then that could get confusing because, well you know, we love men! High five!!
This hotel is a short distance from manchester City Centre where you will find many great stores. You will also be close to the night life so shop all day and play all night!
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